FAQ
PRINTS
What is the printing and shipping process?
Each print is made to order and professionally printed on premium-quality paper. To ensure the highest print quality and efficient delivery, I partner with Gelato, a trusted global print fulfilment company. Your order is printed as close as possible to your location, helping reduce shipping times and environmental impact before carefully packaged and shipped directly to you.
Do you offer different sizes?
All available sizes are listed with the product.
Do you accept returns or exchanges?
If your print arrives damaged or you receive the wrong item, please contact me within 30 days of delivery and include photos of the item and packaging. I'll work with my print partner to arrange a replacement or another suitable solution. For change of mind, no returns or refunds accepted.
Printing Disclaimer
Each artwork is professionally printed to order using high-quality materials. Please note that colours may vary slightly from what you see on your screen due to differences in monitor settings and the printing process. As each print is produced individually, minor variations in trimming may occur.
Frames and props shown in product images are for display purposes only and are not included unless otherwise stated.
COMMISSIONS
What it the turnaround time?
Custom orders take up to two weeks to finish before shipping. We will provide you with a tracking number once the order is on it's way. If you need it sooner, an additional fee may apply.
What sizes do you offer?
Our standard sizes are A4, however if you're after a specific size, please mention this in your custom order request email and we'll do our best to accomadate!
How do I place a custom order?
Please refer to our commissions page and email Lo at kisscityart@gmail.com
Commission Disclaimer
Custom orders are for personal use only. If you'd like to use one for commercial purposes, please contact us for licensing rates.